There are all kinds of walking wounded.
There are the kind that are so frustrated that they are ready to give up, having raised concerns time and again only to be ignored. I can listen. I can assure them that there are people working to change things, and encourage them to stay engaged and help those people.
There are the kind that are so frustrated that they could cry, having given so much, given up so much, who are being asked to give even more. I can listen. I can tell them to prioritize their whole lives, not just their work lives, so that the most important things to them are getting their time.
And then there are the kind that are so frustrated that they are angry, and will lash out at any criticism, even when accompanied by an offer of help. How do you respond to the angry ones?
For a long time, I would run away. Conflict was something to be avoided. Danger! Danger, Will Robinson! A variation on that was the write-off: if they can’t bother to be nice to me, why should I go out on a limb for them?
But now things are different. Now, I will listen, even as their anger rages like a sobe bomb, singeing my eyebrows. I will work on their problem. Hopefully, without the problem to cause them pain, the anger will subside. And the wounded will be healed.